FAQs

FREQUENTLY ASKED QUESTIONS

TICKETING QUESTIONS

How Much are Tickets?

Prices may vary depending on the needs of the event.
For a Group Rate (parties over 10), please call 540-433-9189 ext 3.

FILM TICKETS

  • $9.50 for Adults
  • $8.50 for Seniors (Ages 60 and Up)
  • $8.50 for Students (Children and anyone with a College ID)

 

LIVE THEATER TICKETS

  • $15.00 Advance
  • $13.00 Advance Senior/Student
  • $17.00 At Door
  • $15.00 At Door Senior/Student

 

CONCERT PRICES
Prices vary, depending on the performing artist’s contract

 

X2 COMEDY SERIES TICKETS

  • $20.00 Advanced
  • $25.00 At Door
  • $109.99 – Season Tickets, only available through the second show of the season

 

A NIGHT OF ILLUSION SERIES TICKETS

  • $10.00 Advanced
  • $15.00 At Door
What does Advance and At Door mean?

Advance Tickets may be purchased up tp 60 days before and Event. Advance (including online) sales end one hour before the Event when the Box Office Opens for At Door Sales. Advance Tickets are usually sold at a lower rate than At Door Tickets.

At Door Tickets are sold at the Box Office within the hour before the Event begins.

How Do I Buy Advance Tickets Online?

To purchase tickets online, click the Red Ticket Button on the top menu of our website. This will take you to our ticketing page powered by Ready Theatre Systems (RTS).

On the right side, under SHOWTIMES, use the Dropdown menu to select the date for your event.

Click the blue-linked Showtime for your Event to purchase tickets. DO NOT click the Event Name, which redirects you to a page with additional Event details.

You will either find a simple page for selecting the number of tickets – which means seats are unassigned at this event, and available for selection on a first come, first served basis. Or you will find a Seating Chart to select your seats. The Red Seats are Sold, the Dark Teal seats are available for purchase.

Select the number of tickets needed for your party and their age groups (if applicable).

Click the box next to “Please check this box to proceed to check out. “

Checkout (or Continue Shopping to get tickets to multiple events in one purchase).

 

How Do I Buy Tickets At the Door?

For Films, tickets may be purchased at the door up to 30 minutes prior to Showtime. Usually tickets are sold from our Concessions counter for Films.

For Live Events, our Box Office opens one hour prior to Showtime. Our Box Office is located just outside the theater in the Marketplace we share with Capital Ale House and Edward Jones.

When is the Box Office Open?

Box Office hours vary, based on the theater schedule. Please call the Box Office (540-433-9189); if you don’t catch us, leave your name, number, and reason for calling; we will return your call within 24 hours.

The Theater is usually open for Events Thursday through Sunday from 3pm-8pm, with staff available to sell Advance Tickets for upcoming Events.

For Films, ticket sales begin 30 minutes prior to Showtime at the Concessions counter. You may also purchase advance tickets for live events at this time.

For Live Events, the Box Office opens one hour prior to Showtime. The Box Office is located just outside the theater in the Marketplace we share with Capital Ale House and Edward Jones.

 

What is the Refund and Exchange Policy?

Refund Policy effective January 1st, 2023

All ticket sales are final.
No refunds or exchanges unless a show is canceled.

In the event of bad weather,
the show will go on as long as the artist is at the venue and able to perform.

If a show is canceled for any reason,
Court Square Theater Box Office staff will notify you
about options for ticket refund/exchanges.

 

What is the Complimentary Ticket Policy?

How to Redeem your Complimentary Tickets 

Receving a paper complimentary (comp) ticket does not guarantee a seat.

You must reserve your tickets by calling our Box Office (540-433-9189).

If you do not reach a staff member when you call, please leave a message with your name, your guests’ name, the date you will be seeing the event, general seat preference (no guarantees!), your phone number, and email address. You will receive email confirmation of your ticket reservation.

OR

Email our Box Office at boxoffice.courtsquaretheater@gmail.com with your name, your guests’ name, the date you will be seeing the event, general seat preference (no guarantees!), your phone number, and email address. You will receive email confirmation of your ticket reservation.

Please Note:

In certain instances, Complimentary Tickets (comps) are for a specific seating section of the theater and seat assignments will be determined on a first come, first served basis. Comps are not exchangeable with seats in the ticketed section of the theater.

What if an Event is Sold Out?

Court Square Theater does not maintain a Wait List for Events that are Sold Out.

We recommend signing up for our e-newsletter to get weekly updates about upcoming events. Newsletter recipients are the first to know when tickets open for much-anticipated events. Add your email to the pop-up when you first open our website and you’ll never miss a show!

What Does the Seating Chart Mean?

The Stage (and location of our movie screen) is located at the top of the Seating Chart diagram.

Seats highlighted in Red are Sold. Teal seats are available for sale.

The first row is letter A, with 23 seats numbered sequentially along the row. The rows go back through the alphabet with L being the back row.

Seats numbered 1 have a wall on the left side. Seats numbered 23 have a wall on the right side. Seats 5 and 6 are divided by an aisle. Seats 18 and 19 are divided by an aisle.

Seat WC17 is an empty spot designed for a wheelchair. Seat D16 is intended to be the companion seat. If Seat WC17 is purchased by someone without a wheelchair, a chair will be provided.

Row L is made up of removeable wooden chairs instead of the red theater seats. Seats L6-L9 and L15-L18 may be used for Wheelchair Seating.

The gap between seats K9 and K15 accommodates the sound and light table. Technicians often work at this table for Live Events.

PLAN YOUR VISIT

Where is Parking?

Court Square Theater is located in the heart of historic Downtown Harrisonburg. Some of the streets in this district are one way and may occasionally be shut down for local festivals. We recommend allowing extra time to find the theater and parking if you are unfamiliar with the area.

Below is a map of potential parking areas near the theater. For an interactive parking map and more details about Harrisonburg’s parking zones, CLICK HERE.

Restaurant Recommendations

Downtown Harrisonburg has a restaurant for every craving. We highly recommend supporting local businesses in our Downtown District. For a full directory of our favorite eateries, breweries, and shops, CLICK HERE to visit the Harrisonburg Downtown Rennaissance website.

Are there Concessions?

Court Square Theater offers concessions before and during events.

We offer popcorn, candy, bottled sodas, as well as wine, local beers and ciders.

For select events, we offer a limited cocktail menu.

For rentals, we offer a catering menu.

When Should I Arrive?

For most Events, we open our doors to admit the public 30 minutes before showtime.

For events with Live Performances, our Box Office opens one hour before showtime for ticket sales and Will Call.

Is CST Wheelchair Accessible?

Yes. There are sidewalk ramps outside the building entrance and ramps inside the theater lobby leading to the auditorium which has a sloped floor rather than tiers.

Seat WC17 is an empty spot designed for a wheelchair. Seat D16 is intended to be the companion seat. If Seat WC17 is purchased by someone without a wheelchair, a chair will be provided.

Row L is made up of removeable wooden chairs. Seats L6-L9 and L15-L18 may be used for Wheelchair Seating.

Assisted Listening and Seeing Devices

Listening assist devices are designed to work with the film projector, and may not be compatible with all films. The current sound system does not incorporate listening devices for live events.

We offer Closed Caption Devices which display captions in time with the film on a device that can fit into the cupholder of your seat.

We also offer headphones that play audio descriptions of the film’s action to assist those with low vision.

 

THEATER PROTOCOLS

Late Seating Policy

Unless otherwise stated, the theater is open 30 minutes prior to Showtime.

Please allow ample time for driving, dining, and parking when attending your performance.

Latecomers will be seated at management discretion to prevent disruption of the performance. In most cases, latecomers will be asked to sit in the first available seat until intermission. After intermission, latecomers can claim their original seats. Please arrive on time.

Are Photography and Video Recording Allowed?

No photography or recording devices are permitted in the theater, unless otherwise stated during the performance.

Are Pets Allowed?

Only Service Animals are permitted in the theater. 

Are Weapons Permitted in the Theater?

Weapons are not permitted in Court Square Theater.

A knife or any other bladed/edged weapon of any size is a prohibited item.

Only law enforcement personnel are allowed to carry firearms in our building.

Holding a concealed carry permit does NOT authorize you to carry a firearm in any place that prohibits the on-premise possession of a firearm or other weapon.

 

Is Outside Food or Drink Allowed in the Theater?

Outside food and drink are not permitted in the theater.

Our concessions stand offers popcorn, candy, bottled sodas as well as wine, local beers and ciders.

Select events offer a limited cocktail menu.

Rental events may offer our catering menu.

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